• Site Security Patrol

    Job Locations US-WI-Milwaukee
    ID
    2019-1030
    Category
    Service Worker
    Type
    Regular Part-Time
  • Overview

    Under the direct supervision of the Security Manager on duty, perform security patrols of the perimeter of the Arena including plazas, parking lots and parking garage on foot; provide basic security coverage ensuring that adequate protection is provided for the safety and assets of guests, employees, and the company; serve as a reassurance to parking users that their safety is a priority for management; project a positive image to Arena guests and employees and exhibit an outgoing, friendly, customer-oriented personality at all times

    Responsibilities

    • Patrol parking areas on foot in order to prevent vehicle damage or property theft; routinely patrol and survey the parking structure, the plaza areas and special parking zones that surround the Arena before, during and after special events; assess for problems and safety conditions; provide visible deterrent to criminal or other unwanted activity
    • Use hand signals and/or flashlights to direct incoming customers to authorized parking areas; facilitate the flow of traffic into and out of parking areas; control traffic at entrances and exits as needed
    • Lift, position and remove barricades in order to open or close parking areas and prevent parking in unauthorized areas; assist in set up and relocation of portable fencing, traffic cones and portable signs in different locations around Arena property to create efficient entry and exit points
    • Monitor and spot check vehicles parked in facility garage and parking zones to ensure that all parking regulations and safety concerns are met and maintained
    • Use two-way radio to communicate effectively with Arena Operation Operator, Valet staff, and other Guest Services staff to ensure that guests’ needs are met
    • Maintain a positive customer service attitude; greet and be interactive with guests and employees; provide information and customer service assistance
    • Assist guests in locating their vehicles; provide guests and employees the option to use an escort to and from a parking area
    • Maintain a high level of situational awareness and be attentive to surroundings in order to provide the best security possible
    • Utilize radio communication to report any emergencies or service required
    • Inspect garage regularly for safety, cleanliness, and maintenance; clean up trash and other debris around open lot and parking garage as needed; report any concerns to Lead AOO
    • Consult with Supervisor on any situation involving exception to policies or procedures
    • Assists with surveillance and/or investigations as required and assigned
    • Attend pre-event and other staff meetings and training sessions; perform other duties as assigned
    • Perform other duties as assigned
     
     
     

    Qualifications

    Requirements:
    •  Excellent observational skills
    •  Previous experience operating a two-way radio, flashlights and directing/controlling traffic
    •  Ability to understand and follow verbal and written instructions, policies and procedures
    •  Ability to talk to others to convey information effectively; ability to communicate professionally and effectively with all types of people
    •  Ability to speak, read, and comprehend the English language
    •  Skill in active listening
    •  Demonstrate a sense of urgency and timeliness
    •  Excellent team building and interpersonal skills
    •  Ability to handle emergency situations calmly
    •  Ability to work in a team environment
    •  Ability to stand for long periods of time
    •  Willing and able to work efficiently in all forms of weather (wind, heat, cold, rain, snow)
    •  Must maintain a neat, clean and well-groomed appearance at all times
    •  High school diploma or equivalent
    •  Prior experience in a customer care environment
    •  6-12 months of experience working security in a parking lot or garage
    •  Excellent customer service and interpersonal communications skills
    •  Must be able to effectively communicate in English
    •  Must be able to work a flexible schedule on 2nd and 3rd shift including nights, weekends and holidays
    •  Have the ability to resolve and unforeseen job related issues without assistance

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