Retail Supervisor

Job Locations US-WI-Milwaukee
Service Worker
Regular Part-Time


Under the direction of Retail Operations Manager, oversees store operations and provides direction to retail associates in accordance with Company’s customer service standards and applicable operational standards.


  • Supervises retail associates; completes store operational needs by assigning employees and following up on work results.
  • Trains to and maintains retail standards, policies, and procedures.
  • Be fully knowledgeable of merchandise inventory and available styles, colors, sizes and options for each item.
  • Assist in educating staff regarding product knowledge and serve as an information resource for any questions they may have.
  • Opens and closes retail location as directed by management.
  • Assists retail management with the daily cash procedures and operations.
  • Monitors store floor, assist with guests needs and requests both on the floor and at the cashier area.
  • Monitor and encourage staff usage of up-selling techniques by recommending additional items that complement items already being purchased.
  • Regularly evaluates, creates, and maintains professional visual displays; provides direction to retail associates regarding store merchandising and displays.
  • Ensures integrity of physical inventory.
  • Maintains cleanliness and safety standards throughout the retail shops.
  • Assures protection of business unit assets while maintaining corporate retail loss prevention policies and procedures.
  • Ability to work majority of marquee events including playoffs and holiday games.
  • Performs other duties as assigned.



  • Minimum one year experience in a customer service and/or retail environment preferred
  • Previous cash handling experience required
  • Previous experience working with point of sale (POS) system required
  • High school Diploma or GED required
  • Quality guest service skills; can adhere to our customer service values
  • Ability to interact on a professional level with high profile clients
  • Strong verbal and written communication skills – ability to communicate with staff and prepare written reports.
  • Strong time management and organizational skills; able to direct the work activities of several associates at a time and plan ahead.
  • You can handle multiple tasks at a time in dynamic environment.
  • Ability to work independently and as a team member
  • You have basic math skills; ability to accurately handle money and count change.
  • Willingness to purposefully sell assigned items.


Physical Requirements:

  • Ability to lift and carry up to 25 lbs.
  • Ability to stand for entire length of shift
  • Ability to walk up and down stairs frequently
  • Bending, reaching, climbing on step stool
  • Visual acuity sufficient to see and distinguish merchandise and operate point-of-sale system.


Environmental Working Conditions:

  • Majority of time spent in indoor, climate-controlled environment of retail store
  • May also be exposed to partially sheltered outdoor environment subject to climate fluctuations. Environmental Working Conditions:


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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