• Part Time Ticket Seller

    Job Locations US-WI-Milwaukee
    ID
    2019-1135
    Category
    Customer Service/Support
    Type
    Regular Part-Time
  • Overview

    Title: Ticket Seller

    Class: Part-time, Non-exempt

    Reports to: Box Office Manager

    Location: Arena

     

    Arena Inc. Mission Statement:

     

    Position Summary:

    Our mission is to become the most successful and respected sports and entertainment company in the world.  

     

    Position Responsibilities:

    • Assist guests in selecting and purchasing tickets at the ticket windows and by telephone; handle incoming calls and inquiries regarding ticket availability and provide accurate information regarding current and upcoming events
    • Provide excellent customer service both internally and externally; explain ticketing policies, answer questions, and resolve routine problems regarding ticket sales
    • Demonstrate continuous effort to work cooperatively and jointly to provide quality seamless customer service
    • Issue tickets and process all cash, credit cards, gift cards, etc. received as payment; balance cash receipts and tickets at the beginning and end of each shift
    • Verify, count and double ticket sellers’ drawers; prepare reports and paperwork as required
    • Print, organize and distribute will-call orders
    • Process special ticket orders at management request and assist in completion of special projects as assigned; assist in processing all orders including written confirmation, invoicing, ticket delivery and order batching
    • Provide consistent and reliable support to supervisory and management staff, assisting with communications, organization and day-to-day activities within ticketing
    • Assist Ticket Associates as needed on Buck-related tasks in Archtics.
    • Perform other related duties as assigned

    Qualification Requirements:

    • Knowledge of ticket services office operating procedures for a large scale public assembly facility
    • Knowledge of Ticketmaster Archtics and Host ticketing systems
    • Excellent customer services skills
    • Ability to work well with others and the general public.
    • High school diploma or GED plus two years of experience working in ticket service operations.
    • Candidate must be willing to work a flexible schedule, including nights, early mornings, weekends and holidays as dictated by the event calendar.

    Qualifications

    Position Evaluation:

    • Achieve outstanding customer service
    • Ensure cash drawer is accurately balanced
    • Display knowledge of ticketing system, events and arena facilities
    • Successfully interact with customers and ticketing staff.

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