• Basketball Operations IT Lead

    Job Locations US-WI-Milwaukee
    ID
    2019-1157
    Category
    Information Technology
    Type
    Regular Full-Time
  • Overview

    This position provides the day-to-day support for all personnel at the Milwaukee Bucks Sports Science Center (SSC). He or she will be based at the SSC and shall remedy support issues and train users on our technology applications and platforms. An individual in this position must have excellent problem solving, communication, and interpersonal skills. This individual also needs a strong understanding of various hardware, software, phone and AV systems supporting personnel at the SSC.

    Responsibilities

    • 4-year bachelor’s degree or educational equivalent desired.
    • 3-year experience in an Information Technology support position.
    • Timely support and troubleshooting of computers, printers, tablets, cell phones, desk phones and other technology devices.
    • Excellent understanding and experience supporting end point Operating Systems, namely:
      • Microsoft Windows 10,
      • Apple macOS
      • Apple iOS
      • Android
      • Linux OS (optional but desired)
    • Thorough understanding of computer hardware and experience in staging and upgrading computer hardware.
    • Thorough understanding of cloud SaaS productivity and collaboration applications and the ability to evangelize, train and support such apps as listed:
      • Microsoft Office apps
      • Microsoft Teams
      • Microsoft SharePoint
      • Microsoft OneDrive
      • Apple iWork apps
      • Apple iOS mobile apps
      • Android mobile apps
    • Understanding of computer networking concepts, and the ability to coordinate and assist network and systems engineers to troubleshoot IT issues at the SSC.
    • Understanding of conference room Audio/Video technology and apps and the ability to coordinate and assist Audio/Video staff to troubleshoot A/V issues at the SSC.
    • Performs formal and ad hoc training to departments and individuals to insure high levels of user adoption and user productivity.
    • Manage mobility carriers and vendors company wide.

     

    • Minimum physical requirements: able to gain access to small areas for equipment setup and tear-down; able to lift and transport up to 50 pounds.
    • Other duties as assigned.

    Qualifications

    • Although based at the SSC, some travel may be needed as required.
    • Ability to work flexible hours including evenings, weekends, holidays, and extended hours as needed.
    • Ability to be on-call and reachable via cell phone and when not in the office.
    • Manages escalation of major issues to internal subject matter experts and/or third-party support personnel.
    • Desire to learn and develop expertise around the Bucks basketball analytics platform based on Linux and running RStudio software.
    • Desire to learn and develop expertise around the Bucks video platforms supporting the coaching staff.
    • Manages and updates documentation of standard procedures and solution architectures.
    • Logs new calls, updates, and status changes in Help Desk Solar Winds Portal.
    • Ability to handle multiple tasks and projects simultaneously.
    • Capable of dealing with confidential information appropriately.
    • IT onboarding of all new SSC based employees and others as needed.
    • Interface with NBA IT on issues as required.

    Additional Requirements:

    • Display professional image and demeanor.
    • Positive self-starter with a strong work ethic, ability to meet deadlines,
    • Excellent organizational and interpersonal skills, and strong attention to detail.
    • Outgoing and collaborative with user community
    • Ability to gain the trust of the user community through work ethic, successful timely support and interpersonal skills.
    • Ability to be open and constructive of ideas and suggestions while still advocating standardized apps and platforms.
    • Ability to change the technology status quo and misperceptions in the name of better productivity, ease of use, and greater collaboration.
    • Ability to continually improve oneself and learn of new technology solutions.

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