• Technology Program Manager

    Job Locations US-WI-Milwaukee
    ID
    2019-1158
    Category
    Information Technology
    Type
    Regular Full-Time
  • Overview

    The Milwaukee Bucks are looking for a high-energy and collaborative individual to assist in managing and driving strategic and tactical projects and initiatives for the Bucks technology office.  This individual must have strong organization, communication, and interpersonal skills and a strong desire to learn new technology and products.  

     

    The technology office is comprised of Arena Operation Tech, Information Tech, Business Analytics and Basketball Analytics.   The Technology Office IT Lead will perform a variety of duties as defined by the CTO.   This may include project management, vendor management, software development, business development, administration, event management and user support responsibilities.  The role is located at the Milwaukee Bucks front office HQ at Schlitz Park. 

    Responsibilities

    Technology Office Management (70%)

    • Management and maintenance of technology vendor lists and contracts for software, hardware, telecom and service vendors
    • Assist the CTO is gathering business requirement for technology projects.
    • Assist the CTO in running RFI and RFP initiatives.
    • Assist the CTO in engaging strategic partners and resources for continuous improvement.
    • Assist in creating consulting proposals and presentations to other teams and arenas.
    • Administer CTO meeting schedule and commitments.
    • Manage and hold individuals accountable for thorough and current documentation of standard procedures and technology platforms.
    • Maintain and manage operational tools such as PRTG, Solar Winds and others.
    • Ability to handle multiple tasks and projects simultaneously.
    • Capable of dealing with confidential information appropriately.
    • Interface with NBA IT on issues as required.
    • Other duties as assigned by the CTO.

    User Support (30%)

    • Ability to thoroughly learn all technology apps and infrastructure used by the Bucks user community.
    • Creation of user-friendly documentation, knowledge base articles, training guides or programs, videos, and/or other support materials.
    • Coordinates and/or delivers formal and ad hoc training to departments and individuals to insure high levels of user adoption and user productivity.
    • Help oversee and manage the Solar Winds ticketing system.
    • Troubleshoot end-user technical problems and engage internal and external subject matter experts as needed.
    • Monitor staff levels for user support at all locations.

    Qualifications

    • 4-year bachelor’s degree in a technical discipline.
    • Ability to continually improve oneself and learn of new technology solutions.
    • Completed software programming coursework with languages, such as Python, C, R, or others in order to automate processes, activate APIs, process data and realize other functions as needed.
    • Excellent understanding of computer hardware, operating systems, user applications and network architectures leveraging cloud.
    • Understanding of conference room Audio/Video technology and apps and the ability to coordinate and assist Audio/Video staff to troubleshoot A/V issues at the SSC.
    • Ability to work both independently and collaboratively as part of a dynamic, results-oriented team, with excellent communication, time management, and customer service skills
    • Facility with troubleshooting of computers, printers, tablets, cell phones, desk phones, A/V and other technology devices.
    • Ability to work flexible hours including evenings, weekends, holidays, and extended hours as needed given the dynamic schedule of basketball and special events.
    • Ability to be on-call and reachable via cell phone when not in the office.
    • Positive self-starter with a strong work ethic, ability to meet deadlines.
    • Outgoing and collaborative with user community.
    • Excellent organizational and interpersonal skills, and strong attention to detail.

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