Under the supervision of the Manager of Security, oversee work performed by Arena Operation Center Operator, Site Security Patrol and event security staff. Train, supervise and provide performance feedback including recommending discipline when necessary; monitor guest activity and assist with maintaining order and ensuring adherence to safety rules. Be responsible for the day to day physical security and protection of Fiserv Forum, employees, guests, property of the Arena and Deer District Campus. Provide services related to control of access to the building, monitoring and controlling building systems, utilizing building surveillance systems monitor the building and premises. Complete daily logs and prepare incident reports as needed.
Arena Operation Control Supervisor
Supervision of Site Security Patrol
Ability to speak, read, write and understand English.
Requires a high school diploma or GED, some computer experience and a clean criminal background. Preference will be given to candidates with college-level coursework in law enforcement or other relevant fields or prior experience in general security. Candidate should have strong customer service and organizational skills and be able to function in a multi-task environment. Candidate must be willing to work a flexible schedule, including nights, early mornings, weekends and holidays as needed. CPR/First Aid certifications preferred.
While performing the duties of this position, the employee is routinely required to walk, stand for long periods of time, and sit as needed. The employee may on occasion be required to lift/move objects weighing up to 25 lbs., is required to stoop, bend, or crouch. While performing the duties of this job, the employee is frequently required to reach with hands and arms and to use hands to finger, handle, or feel objects, tools, or controls. The employee is routinely required to perform work at a computer terminal, to give verbal instructions, speak on the phone, and hear and understand conversation in an office environment and moderately noisy environment. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The employee routinely has contact with the public and may occasionally have to deal with discourteous or angry customers. The employee is routinely required to work with others to accomplish joint projects and to work alone on his/her own tasks.
When working indoors, the work environment is generally favorable. Lighting and temperature are adequate and there are rarely hazardous or unpleasant conditions caused by noise, dust, etc. Employees in this position generally work outdoors in all kinds of weather and are subject to noise and hazards including a variety of physical conditions such as, exposure to dirt, dust, fumes, and exposure to outside environmental conditions including extreme cold extreme heat, wind and humidity.
The individual filling this position must be willing to adjust their work hours based on the needs of the department and must have excellent attendance and punctuality. Hours of work will vary and can include nights, weekends and holidays as required.
Disclaimer: The above information on this job description has been designed to indicate the general nature and level of work performed by employee(s) within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.