Under the direct supervision of the Gate Security Supervisor, ensure the safety of our guests and employees; control the access of people and items to the Center; monitor, screen and inspect all guests entering the Center to and prevent the entry of prohibited items such as weapons and ensure that safety is maintained; utilize walk-through metal detectors, hand wanders and flashlight probes to detect prohibited items; demonstrate a professional and courteous demeanor at all times and maintain the highest standards of customer service.
Essential Duties and Responsibilities:
Working knowledge of customer service basics to provide friendly, courteous and efficient service; knowledge of crowd management and conflict resolution techniques; knowledge of applicable fire, safety and other emergency requirements. Knowledge of Center facilities and operations sufficient to respond to general inquiries from guests. Requires skill in both verbal and written communication, in observing situations and decision making.
High school diploma or GED. Previous experience working with the public and prior customer service experience required. Experience with crowd control at a major sports venue preferred. Candidate must be willing to work a flexible schedule, including nights, weekends and holidays as dictated by the event calendar. Must be willing to work outside in a variety of environmental conditions (heat, cold, humidity, high wind, snow, or rain).
While performing the duties of this position, the employee is routinely required to walk, stand for extended periods. Incumbent may be required to lift and carry items weighing up to 25 pounds. Incumbent may occasionally be required to sprint or run short distances. Some lifting, reaching, stooping, balancing and/or crouching may be required. The employee may occasionally be required to exert up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Visual and audio acuity are required for resolving customer service issues. Incumbent is required to have sufficient hearing ability to perceive information at normal spoken word levels.
The employee has continuous contact with the public. This position may be subjected to adverse conditions, including possible contact from hostile people. The employee is routinely required to work with others to accomplish joint projects and to work alone on his/her own tasks. The employee is frequently subject to noise sufficient to cause the worker to shout in order to be heard above the ambient noise level. The incumbent may be exposed to a variety of environmental conditions (heat, cold, humidity, high wind, snow, or rain). When working indoors, lighting and temperature are generally adequate.
The individual filling this position must be willing to adjust their work hours based on the needs of the department and must have excellent attendance and punctuality. Hours of work will vary and can include nights, weekends and holidays as required.
Disclaimer: The above information on this job description has been designed to indicate the general nature and level of work performed by employee(s) within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.