Part Time Ticket Seller

Job Locations US-WI-Milwaukee
ID
2021-1329
Category
Other
Type
Regular Part-Time

Overview

Class:                    Part-Time

Reports to:         Box Office Manager

Location:             Arena

 

                               

The Milwaukee Bucks are looking for talented people who embrace diversity, equity & inclusion in a workplace where everyone feels valued and inspired.

 

It all begins with outstanding talent, It all begins with YOU! #FearTheDeer 

 

Responsibilities

Key Responsibilities:

  • Assist guests in selecting and purchasing tickets at the ticket windows and by telephone; handle incoming calls and inquiries regarding ticket availability and provide accurate information regarding current and upcoming events
  • Provide excellent customer service both internally and externally; explain ticketing policies, answer questions, and resolve routine problems regarding ticket sales
  • Demonstrate continuous effort to work collaboratively and jointly to provide quality flawless customer service
  • Issue tickets and process all cash, credit cards, gift cards, etc. received as payment; balance cash receipts and tickets at the beginning and end of each shift
  • Verify, count and double ticket sellers’ drawers; prepare reports and paperwork as required
  • Print, prioritize and distribute will-call orders
  • Process special ticket orders at management request and assist in completion of special projects as assigned; assist in processing all orders including written confirmation, invoicing, ticket delivery and order batching
  • Provide consistent and reliable support to supervisory and management staff, assisting with communications, organization and day-to-day activities within ticketing
  • Assist Ticket Associates as needed on Buck-related tasks in Archtics.
  • Perform other related duties as assigned

Qualifications

Qualifications:

  • Knowledge of ticket services office operating procedures for a large scale public assembly facility
  • Knowledge of Ticketmaster Archtics and Host ticketing systems
  • Excellent customer services skills
  • Ability to work well with others and the general public.
  • High school diploma or GED plus two years of experience working in ticket service operations.
  • Candidate must be willing to work a flexible schedule, including nights, early mornings, weekends and holidays determined by the event calendar.

Position Evaluation:

  • Achieve outstanding customer service
  • Ensure cash drawer is accurately balanced
  • Display knowledge of ticketing system, events and arena facilities
  • Successfully interact with customers and ticketing staff.

 

All offers for employment with the Milwaukee Bucks are contingent upon the candidate having successfully completed a criminal background check and drug screening. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state, and Federal laws.

The Milwaukee Bucks is an Affirmative Action and Equal Opportunity Employer, Ethnic Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. 

We strive to offer a flexible work environment that allows our team members to be productive in both their work and home lives.

 

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