Event Ticketing Specialist

Job Locations US-WI-Milwaukee
ID
2021-1441
Category
Administrative/Clerical
Type
Regular Full-Time

Overview

As part of our commitment to health and safety, we are requiring that all full-time/part-time team members and new hires be fully vaccinated against COVID-19, subject to certain limited exceptions.

 

The Milwaukee Bucks are looking for talented people who embrace diversity, equity & inclusion in a workplace where everyone feels valued and inspired.

 

It all begins with outstanding talent, It all begins with YOU! #FearTheDeer 

 

Summary:

The Event Ticketing Specialist role is primarily to manage the setup, maintenance, execution and settlement of ticketed non-Bucks events at Fiserv Forum. As a member of the ticket operations department, this role will also include assisting with Bucks ticketing setup and be a key contributor to the overall ticketing needs.

Responsibilities

  • Create events, manage ticket inventory and setup marketing promotions on the Ticketmaster and Archtics ticketing systems, from event inception through to financial reconciliation.
  • Be a point of contact for customer service for both our in-house Guest Services and front of house Ticket Office, but also Ticketmaster Customer Services.
  • Support the daily financial reporting and reconciliation of events as required.
  • Analyze sales trends on all events throughout the onsale period and make recommendations on pricing/production both internally and to the promoter.
  • Assist with the creation, development and evaluation of seating manifests for Fiserv Forum.
  • Build music, family and ancillary events on the Ticketmaster host and Archtics ticketing systems, overseeing inventory management from the onsale through event settlement and financial reconciliation.
  • Establish excellent working relations with concert promoters, other internal departments, Bucks and Marquette Basketball.
  • Assist the ticketing department with the handling of all internal ticket allotments and allocations as required.
  • Maintain open dialogue between all ticket operations staff to ensure the box office is well staffed and equipped to handle the needs of all events.
  • Coordinate customer service inquiries and intensified customer issues related to special events.
  • Other duties as assigned.

Qualifications

  • Bachelor’s Degree or relevant equivalent experience.
  • A minimum two (2) years computerized ticket operations experience, preferably in an Arena environment.
  • Advanced level user knowledge of the Ticketmaster, TM1 Event Base and Archtics ticketing systems, policies and procedures.
  • Adept computer skills, including all programs in the Microsoft Office suite and online software.
  • Proven experience in learning new technologies with a demonstrated ability to be a resourceful, hardworking and innovative problem solver.
  • Significant successful ticket operations management experience.
  • Strong math proficiency and high level of attention to details.
  • Demonstrated ability to develop and coordinate multi-faceted plans and issues.
  • Established sound organizational and personal interface skills.
  • Must be able to work nights, weekends, and holidays.

 

All offers for employment with the Milwaukee Bucks are contingent upon the candidate having successfully completed a criminal background check. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state, and Federal laws.

 

The Milwaukee Bucks is an Affirmative Action and Equal Opportunity Employer, Ethnic Minority/Women/Disabled/Veteran/Gender Identity/Sexual Orientation. 

 

We provide our employees with a robust employee benefits plan that focuses on the mental and physical wellness of our team.  We strive to offer a flexible work environment that allows our team members to be productive in both their work and home lives.

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at  hrsupport@bucks.com to request accommodation.

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